"Some managers may be hesitant to have difficult performance discussions with employees amid the pandemic, thinking it isn’t constructive to deliver critiques when people are under so much personal and professional stress." - Tom Gimbel, The Wall Street Journal, February 25, 2021.
The burden can be on you to push for the feedback you need - even if you anticipate some of it may be upsetting.
As Dale Carnegie courses teach, approach the partners, clients and/or prospects in a friendly manner. A bit casual. Talk about sports or the better weather. Share tidbits about your workout program.
Then let them know that you need to know how to be as useful to them as possible. Therefore, you open the door to feedback. Add, in a relaxed way, that you are ready for the good and the bad and the ugly.
Yes, feedback, whether it's the good, the bad or the ugly, is usually one of those difficult conversations. That's because no one in the loop knows how the information will be received. Often what is intended as positive can be absorbed as negative.
For example, the partner praises you for proofreading documents more thoroughly. Immediately you panic that there is a "bad mark" on the record for being slopply earlier.
Or, the prospects indicate they welcome your more engaging manner. You flip out. Has your Emotional Intelligence be in the "retarded" category?
The difficulty is increased exponentially in a virtual workplace. Even with Zoom, there is a lack of communications signals to assess how the conversation is going. Also, there can be ambiguity on how all the parties are "feeling." The partner may be annoyed to be bothered by a request for feedback. Timing is everything. Figure out a time that could be not as bad as others for taking the brass' five minutes.
Yet COVID-19 is changing so much. Uncertainty is the new normal. That increases exponentially the need for sustained input from your superiors, clients and prospects. How you're pitching could not be focused enough when there are more questions than answers.
Takeaway: Figure out how to shake feedback from those who determine how you make your living.
Small changes can trigger big success in your career and your business communications. Swing by for a complimentary consultation (janegenova374@gmail.com)