From the get-go, distressed law firm Dewey & LeBoeuf turned inward, locked inside itself. Constituencies, ranging from the media to employees, noticed that when the then one-person head Steven Davis wrote and distributed a ham-handed memo announcing among other things a reduction in force (RIF). That set off a firestorm of negative publicity and speculation about how bad was the firm's troubles.
The firm seems to continue to remain in a bunker mentality. As Sara Randazzo reports in the THE AMERICAN LAWYER, firm leadership is not communicating with employees about where the firm is financially and in its options for survival and an eventual turnaround. That's puzzling - and so 20th century. Given the volatility in just about every aspect of business, the field of employee communications has become a high-profile, well funded mission in organizations. Increasingly, leadership is investing resources, including its own time, in connecting with employees in person through diverse channels, be they town meetings or intranets.
The good news, says Randazzo, is that search firms are contacting paralegals about other jobs. Hopefully, among those contacted is the paralegal who sent his lament to Abovethelaw.com.
In itself, turning inward is a sign of trouble. In the late 1980s, IBM did just that. The distress was so massive and systemic that it had to reach to an outsider to reset the brand and operations.